Model Domain
Model Domain System ID: MD-FAQ
Collector Support Center
Frequently Asked Questions
Clear answers about shipping, delivery time, duties, returns, and support — written for collectors who value speed, safety, and authenticity.
Model Domain · FAQ Index
5 items · Updated 2025-12-18
1. Where do you ship from?
We ship from our warehouses in Florence, Italy and China, depending on the product type and inventory location. We always prioritize safe packing and stable routing for collectible-grade items.
2. How long does delivery take?
For most destinations, air shipping typically takes 7–10 business days. Tracking details are shared as soon as your parcel is dispatched.
3. Are import duties included?
For customers in Europe, North America, and most Asian regions, import duties and taxes are already included in the final price. If any destination requires special handling, our team will contact you before dispatch.
4. Can I return or exchange my order?
All sales are final. We do not accept returns or exchanges unless there is a proven authenticity issue. This policy protects serious collectors and maintains strict sourcing standards.
Support Hours · 10:00–22:00 CET · 7 days
© Model Domain di Wang Haozhen — REA: FI-706460 · VAT No. 07410770486 · Connecting collectors worldwide.
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