FAQs

Model Domain

Florence, Italy • Worldwide

Answers to the most common questions about shipping, delivery times, duties, returns, and how to reach the Model Domain team.

Premium Collectibles Insured Air Shipping EU & Global Support

1. Where do you ship from?

We ship from our warehouses in Florence, Italy and China, depending on product type and inventory location.

2. How long does delivery take?

For most destinations, air shipping usually takes 7–10 business days. Tracking details are provided immediately after dispatch.

3. Are import duties included?

For customers in Europe, North America, and most Asian regions, import duties and taxes are already included in the final price.

4. Can I return or exchange my order?

All sales are final. We do not accept returns or exchanges unless there is a proven authenticity issue.

5. How can I contact Model Domain?

Reach us on WhatsApp at +39 338 382 6598 or email modeldomainshop@gmail.com.

Support Hours · 10:00–22:00 CET · 7 days